Returns, Refunds & Cancellation Policy

Returns, Refunds & Cancellation Policy

Last Updated : Aug 2026

Thank you for shopping with New Day Wears. We strive to provide high-quality innerwear products that meet your needs and exceed your expectations. Please read the following policy carefully regarding cancellations, returns, replacements, and refunds.

1. Cancellation Policy

We understand that customers may sometimes need to cancel an order. Cancellation requests are subject to the processing and dispatch status of the order.

Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched.

If the cancellation request is received and approved before dispatch, the eligible amount will be refunded to the original payment method.

To request cancellation, please contact us as soon as possible through:

WhatsApp: +91-99527-37110
Email: newdaywear@gmail.com

Please provide your order number when requesting cancellation.

Cancellation After Dispatch

Once an order has been dispatched and handed over to our courier partner, it cannot normally be cancelled through our system.

If you no longer wish to receive a dispatched order, you may refuse/reject the delivery when the courier attempts delivery, where this option is available.

The parcel will then be returned to our warehouse. Any applicable refund will be processed after the returned parcel has been received at our warehouse.

Orders Already Packed or Dispatched

If an order has already been processed, packed, or dispatched when we receive your cancellation request, we may not be able to stop the shipment.

In such cases, the customer may refuse delivery, where available. The order will then be treated as a return-to-origin shipment once it reaches our warehouse.

2. Return & Replacement Policy

Due to the nature of our products as innerwear, all New Day Wears products are non-returnable and non-exchangeable, except where the product received is incorrect or damaged.

We apologize for any inconvenience this may cause and appreciate your understanding.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 2 days of receiving your order.

We will review the issue and, where applicable, arrange a replacement at no additional product cost.

To initiate a replacement request, please provide:

• Your order number

• A description of the issue

• Clear photographs/videos of the product and packaging, if requested

You can contact us through:

Email: newdaywear@gmail.com
WhatsApp: +91-99527-37110

Please note that the product must remain in its original condition, with tags attached and in its original packaging, where applicable.

We reserve the right to deny a replacement request if the product has been used, washed, altered, damaged by the customer, or does not meet the applicable eligibility requirements.

3. Refund Policy

Refunds are applicable only where a refund is approved under this policy or otherwise required under applicable law.

For a cancelled order that has not yet been dispatched, the eligible refund will be initiated after the cancellation is approved.

For a dispatched order that is rejected or returned to our warehouse, the refund will be initiated after the parcel has been received and the return has been processed.

Refund Processing Time

Once a refund is approved, we will initiate the refund to the original payment method.

After the refund has been initiated, the time taken for the amount to appear in your bank account, card, UPI account, or other original payment method may depend on the relevant bank, card issuer, payment gateway, or payment service provider.

4. Payment Gateway, Shipping & Other Charges

For customer-requested cancellations after dispatch, actual non-refundable charges incurred in connection with the order may be deducted from the refundable amount, where applicable and legally permissible.

These may include, where applicable:

• Payment processing or transaction charges that are actually non-refundable

• Shipping/delivery charges

• Return-to-origin (RTO) charges

• Return or logistics charges

• Other charges actually incurred in processing or returning the order

Any applicable deduction will be communicated to the customer.

We will not make deductions where they are not legally permissible or where the customer is entitled to a remedy because the product was incorrect, damaged, defective, or otherwise non-conforming.

5. Cash on Delivery (COD) Orders

No COD orders are availble now. 

6. Important Information About Innerwear

For hygiene and safety reasons, innerwear products cannot normally be returned or exchanged once delivered, except where the product received is incorrect or damaged, or where a remedy is otherwise required under applicable law.

We therefore request customers to carefully check the product details, size information, quantity, and other order details before placing an order.

7. Cancellation & Refund Contact

If you wish to cancel an order or have a question regarding a refund or replacement, please contact us as soon as possible.

Phone/WhatsApp: +91-99527-37110
Email: newdaywear@gmail.com

Please include your order number when contacting us so that we can assist you promptly.

We reserve the right to update or modify this policy from time to time. Any changes will be posted on this page with the updated revision.

Contact Us

If you have any questions or concerns about our Returns, Refunds & Cancellation Policy, please contact us:

New Day Wears
Phone/WhatsApp: +91-99527-37110
Email: newdaywear@gmail.com